Frequently Asked Questions

Registration

How does this service work?

We make the process simple from start to finish.

  1. Register online
  2. Print and apply your labels
  3. Schedule a pickup or drop-off at a FedEx location

It’s that easy!

When should I sign up?

We recommend signing up at least 2 weeks in advance of your ship date. This allows enough time for us to send your label holders.

If you do register within this 2 weeks, tag holders will not be sent. Label holders and supplies are available at any FedEx Office location.

Do I need to create an account?

Yes, we do require an account to create a shipment, print labels, and track it’s progress.

My camp is not listed in your system.

We have auto populated a comprehensive list of sleep away camps all over the country. In the event your camp is not listed, simply type the camp’s information manually. We will store that information for any future shipments you may have.

Packing

Are there weight or size limits for duffels going to camp?

Yes, there are limits to the size/weight of each individual bag, and additional fees associated with certain sizes.

The total linear dimensions of your bag may not exceed 90 inches. The linear dimension is calculated as follows, Length (48″) + Width (20″) + Height (20″) = 90 inches. If the bag exceeds these dimensions, it is subject to oversized charges in the amount of $80 plus additional fees. Please note that these dimensions should be taken when the baggage is fully packed.

If your bag was labelled as Colossal or Oversize at purchase, it more than likely falls into this category.

How do I affix the label to a duffel bag?

Labels should be affixed using an approved label holder. These label holders and supplies will be sent to you if you register at least 2 weeks before your scheduled ship date.

If you do did not register in time, supplies are available at your local FedEx Office & Ship Center

Labels should never be taped directly to the bag.

Do I have to lock my camper’s duffel?

While locking of the duffel is not required, we recommend a lock or zip tie to prevent the zipper from opening in transit.

If the registration is completed at least two weeks from your scheduled ship date, we will send zip ties along with your label holders.

I have signed up for service but have not received my label yet, when do I get it?

Shipping labels will be available approximately 10 days before your ship date. Your label is available in the “My Account” section of our website. It will also be sent to you via e-mail.

Shipping

How does my baggage get picked up? How can I schedule it?

Scheduling a baggage pickup is done at no cost to you. Simply contact our office and we will work with you to schedule the pickup.

Alternatively, you can drop your baggage off at any FedEx Office location at your convenience.

Do I have to be home at the time of pickup/delivery?

You do not need to be home at the time of pickup or delivery. For pickup, please be sure the bag is accessible and in a place the driver can locate.

For delivery, be sure to select the signature waiver option when filling out the shipment form. Please note, waiving signature requirements will also nullify any applicable insurance if stolen.

How long does it take to get to camp?

This is up to you!

We offer both ground and express service to/from camp. Please note that registration for Express Service is only available within 10 days of your desired ship date.

To be safe, we recommend sending baggage a day or two earlier. This allows for unforeseen delays in transit.

Do I have to pack everything into a box?

No! You do not need to box your duffel bags. Please be sure to secure any zippers and remove straps before shipment.

Can I track my shipment?

Yes! You can track your packages in real time in the Tracking section of “My Account “

Declared Value Coverage

What is declared value?

The declared value of any package is the carrier’s maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, misdelivery, or nondelivery.

How do I file a claim for missing or damaged items?

If you need to file a claim for damage, you can contact FedEx at 1-800-463-3339 to file a claim. Please have your tracking information ready before calling.

You can also file a claim online here

What is covered in the event a loss occurs?

The declared value covers most camp related items with the exception of:

Glassware, guitars and musical instruments, jewelry, improperly packed fragile items. For a complete list along with terms and conditions, please see the FedEx Service Guide

Please note, that if your baggage is not boxed, the bag is considered the shipping “container” and is not covered under this declared value.

Misc

How does my camper’s baggage get home at the end of their session?

If you register for return service, labels will be automatically generated and sent to camp at the end of the session. Please be sure to enter your camp’s email address if it is not already linked. This ensures the label is sent to the correct place and does not delay shipment.

What can I expect in terms of discount using your service?

In most cases, you can expect a discount of 15-40% depending on the service speed and declared value options.

Can I cancel or modify my shipment?

Yes! You can cancel and modify your order, if it has not shipped yet, by contacting us here.

I want to recommend this service to my camp families!

We would love to help! Please contact Michael via e-mail to get started.